TERMS AND CONDITIONS:
What Personal Information is collected?
We only collect personal information related to the services we provide in the course of running our business including our website, and which you have provided to us. Information is collected directly from you through our website or in-store, via our point-of-sale terminals, and is used to offer, promote, sell and deliver our products to you. This includes information that identifies you, that enables Norman’s Lionfish LLC to perform its obligations to you and that concerns your purchase history.
Financial information is only used to invoice you for products purchased. We do not store any details ofyour credit card or other online payment method, unless you choose to save your details voluntarily. Card payments are secured using 128-bit SSL encryption and transmitted to our payment processing provider.
Your contact information is used to contact you for customer service reasons, when necessary. Unique identifiers, such as your user name and password, are used to verify your identity and for use as account numbers in our record system.
To improve your user experience we may also collect information about your favorite products and brands, where you shop and what your interests are. We use this information to notify you about our offers and promotions that may be of interest or benefit to you including those of our partners.
You are not obliged to share any personal information with us, although if you elect not to you may be unable to access certain information, products or services.
How Your Information is Collected
There are two types of Cookies that Norman’s Lionfish LLC may use: a persistent Cookie and a session Cookie. A persistent Cookie gets entered by your web browser into the “Cookies” folder on your computer and remains in your Cookies folder after you close your browser. Persistent Cookies may be used by your browser on subsequent visits to the site. A session Cookie is held temporarily in your computer's memory and disappears when you close your browser or shut down your computer. Norman’s Lionfish LLC may also use web "beacons" (also called "clear GIFs" or "pixel tags") in conjunction with Cookies for the same reasons. Web beacons are small strings of code that are placed in an internet page.
Most internet browsers automatically accept Cookies. You can choose to configure your browser to disable Cookies or to notify you when a Cookie is sent. Refer to your browser settings to learn more about these functions. Please note this may affect your overall browsing experience. We recommend leaving Cookies enabled.
When is Your Information Collected?
Online orders: You provide address and financial information whenever you place an order including delivery and payment details. We do not store any details of your credit card or other online payment method. Card payments are secured using 128-bit SSL encryption and transmitted to our payment processing provider.
Credit Card Information Security Policy
Payments are processed in real-time
Norman’s Lionfish LLC does not have access to your full card number, this credit card payment is secured by PayPal and Online credit card transactions.
How is Your Information Shared?
We respect your privacy and do not engage in unsolicited telephone or e-mail marketing. Any personal information we collect about you will be used so that we can provide you with the services that you have requested, or so we can carry out our business. This includes the processing and fulfillment of orders, statistical analysis of customer activities, interests and preferences and for marketing purposes.
We will not disclose personal information without your consent, unless required or authorized by law, or for another purpose (related to the primary purpose of collecting that information) that you would reasonably expect.
There may be cases in which some of your personal information may be used to target e-commerce promotions and marketing activities. In addition, it may be shared with third parties who assist Norman’s Lionfish LLC in its business or provide a service to Norman’s Lionfish LLC users connected with our business such as postal service providers. We may also use your personal information to provide you with information about other products offered by us. If you would prefer not to receive promotional material from us, please let us know and we will respect your request.
We may use or disclose your personal information to organizations outside Norman’s Lionfish LLC and its related companies (including organizations outside the United States and Canada) for purposes relating to the management of your account with us. Such organizations include:
Service providers that manage the services provided to you;
Mailing systems which organize delivery of the products you have purchased;
Market research companies;
Marketing activities conducted by Norman’s Lionfish LLC or any of our related companies; and our professional advisers, accountants, lawyers, auditors.
We require these organizations to adhere to strict confidentiality about your personal information, to use the information for only the relevant purposes, and we seek to ensure that they adhere to legal requirements.
We may also use your personal information for research and development of our products or to send you information about other products and services, which we provide, which may be of interest to you. Customers who do not wish to have their personal information used for marketing purposes are welcome to indicate that desire to Norman’s Lionfish LLC E-mails sent to you will contain an opportunity to be removed from future e-mails.
In the event that we contract with a third party to provide some part of the information or service that you have requested, we may provide your information to such third party, or such third party may collect information from you, on our behalf. These third parties are required to implement equivalent security measures and to process your information only as authorized by us to fulfil the service(s) that they have been contracted to provide. Otherwise, information you provide will not be transferred to unrelated third parties, unless we have your express prior consent.
We may otherwise use or disclose your personal information with your consent (or if we have given you notification of the intended use or disclosure and you have not objected to that use or disclosure) or where required or authorized by law, which may include:
Emergency situations and assisting law enforcement agencies
Accessing and updating your personal information.
Where we believe that the use or disclosure is reasonably necessary to enforce any legal rights we may have, or is reasonably necessary to protect the rights, property and safety of us, our customers, or others.
Access Your Personal Information
If you need to access or correct any personal information we hold about you, please contact us below, and provide as much detail as possible about the particular information you seek, so we can retrieve it. We rely on you to advise us of any changes or updates to the information we hold.
Securing and Storing Your Personal Information
Personal information is stored electronically on our computer system. We use a variety of security measures to maintain the safety and integrity of the information.
We are committed to maintaining the confidentiality of the information that you provide us and we will take all reasonable precautions to protect your personal information from unauthorized use or alteration.
Firewalls, anti-virus software and e-mail filters, as well as passwords, protect all our electronic information. All user contact information is contained behind a "firewall" and only accessible by a limited number of employees who have special access rights to production systems.
If you choose to modify your personal information you may visit the My Account page you will be required to submit a valid e-mail address and password for authentication before you will be able to modify your file. If you have forgotten your password you will need to visit the Login/Register page and follow ‘Forgot your password’. You will be promoted to enter your e-mail address and a Reset Password e-mail will be sent. If you desire to change your password, and have forgotten your e-mail address, please call our customer service team and they will help transfer your account once you have properly identified yourself.
General Privacy Information
Our website may contain links to websites of partners, advertisers and third parties. Those sites may collect personal information under the terms of their privacy policies independent of Norman’s Lionfish LLC. We have no responsibility for the content or operation of those websites and Norman’s Lionfish LLC is not responsible for matters arising from their use.
While we strive to protect your personal information, we cannot warrant the security of information you transmit to us, and you do so at your own risk. You are solely responsible for maintaining the secrecy ofyour password and/or any account information.
For more information or to make a complaint:
By E-mail: Charlie@normanslionfish.com
By Phone: 303-718-7370
Shipping & Returns/Refunds -
The cost for shipping will vary depending on location & amount of fish ordered. Most orders are shipped the next business day following purchase - you will receive a confirmation email with tracking number. We ship via FedEx 2-Day to ensure produce freshness.
If you are not 100% satisfied with your purchase- due to spoilage or damaged fish - you can send us pictures and get a full refund.
We accept refund requests within 48 hours of receiving your goods